Support

Need a hand with AccessProof? We’re happy to help with setup, scans, fixes, or your EAA accessibility statement.

Contact us

Email jdalcorn01@gmail.com and we’ll get back to you, typically within one business day. Please include your .myshopify.com store domain so we can look into it quickly.

Common questions

• What does AccessProof do? It scans your storefront for real WCAG 2.1/2.2 and European Accessibility Act (EAA) issues, tells you exactly how to fix each one in Shopify, and keeps a dated audit trail — real fixes and evidence, not an overlay widget.
• Does it guarantee compliance? No — and we never claim it does. Automated scans catch roughly 30–50% of WCAG issues; we surface those, map each to its Shopify fix, and flag the manual checks (keyboard, screen reader, 200% zoom) you still need.
• My scan looks empty or wrong. If your storefront has a password enabled (Online Store → Preferences), the scan hits the password page instead of your real pages. Turn it off and re-scan.
• Checkout isn’t scanned. Shopify hosts checkout and merchants can’t modify it, so we scope scans to the storefront you own.

Data & privacy

See our Privacy Policy for what we access and how it’s handled.